Saachi Store return policy is only valid for the first 7 days from the date when the customer has received the product.
Be sure to contact us within 7 days of receiving your order if you wish to receive a refund.
All items to be returned must be unused and in original, undamaged packaging with any tags, accessories, manuals and items that may have been included with the original purchase.
Any returned products that are not in original, undamaged packaging with any tags, accessories, manuals and items that may have been included with the original purchase, will be subject to a 30% restocking fee in addition to the return processing fee. The rest of the order value will be refunded to the customer.
Our couriers will arrange collection of the product to be returned. Once we have received and inspected the return products, any refund due will be processed.
In the case of a refund, the amount may be transferred to you in one of two ways:
When a purchase has been made through Credit/Debit Card, the amount will be refunded to the account from which the order had been initially placed.
When the purchase was made through Cash on Delivery, a member of our team will contact you via e-mail to acquire the bank details to which the amount will be transferred. We do not offer cash refunds.
Shipping costs for the original purchase are not subject to a refund.
Warranty Policy
We do hope you enjoy and get the most out of the items you purchase from Saachi Store. However, from time to time products can become defective and, although this can be frustrating, be sure that we are here to help. As a note, all our electrical products come with at least a one-year manufacturer’s warranty.
If a product becomes defective after 14 days and is covered by a manufacturer’s warranty, it is often helpful to first visit the manufacturer’s website or contact them directly, as they may be able to offer support and find a solution to the issue you have with the product.
For faults under warranty, we will follow the procedure as laid down by the manufacturer’s warranty.
Warranty claim, for an order placed on this website, can be made from the order section of your Saachi Store dashboard.
Warranty claim can take 3 to 5 business days once the product has been received in our service center.
If a defective product cannot be fixed by our team, replacement (If available) will be sent to the customer. If a replacement unit is not available, a member of our team will contact the customer to discuss other options.
With regards to the pickup and drop off of the warranty claim, the customer can choose from on of two options provided in the Warranty Claim form in the order section of the Saachi Store dashboard:
The customer can arrange for the product to be dropped off and picked up to/from our service center located in Dubai, United Arab Emirates.
For the charge of AED 30 Saachi Store will arrange for the pickup and drop off of the warranty claim from the address provided by the customer.
If you have any problems trying to return a faulty product to us, please do contact us at ecommerce@saachi.ae and we will be happy to help.
